Statuses are how Routerra tells you where everything stands. This page is the answer key: every status on a plan, a route, and a stop, in plain language.

Plan statuses

A plan moves through these as you build and dispatch it:

Status	What it means
Created	The plan exists; you're adding stops.
Importing…	Stops are being imported (paste, file, or photo).
Import failed	An import didn't process — check the file format or list and try again.
Dispatching…	Optimization is running; routes are being built.
Dispatched	Routes are built — but not yet visible to drivers. Review them, then send.
Dispatch failed	Optimization didn't complete — adjust and re-run.
Approved	You pressed Send routes to drivers; routes are now live in the driver app. The dispatch button becomes Revoke from Drivers.
Has Changes	You edited a plan that was already sent — the drivers' copy is now stale. Re-optimize if needed and send again.

Route statuses

Each driver's route (in the app and on the dashboard) shows its own state:

Status	What it means
Optimized	The route was built and sent, but the driver hasn't started yet.
In Progress	The driver tapped Start and is working the route.
Completed	The driver finished all stops (and pressed Finish Route). A finished route can be reopened if the day changes.

Stop statuses

Individual stops carry their own outcome:

Status	What it means
Created / pending	The stop is in the plan, not yet acted on.
In Progress	Part of a route the driver is currently running.
Delivered / Completed	Delivered successfully — shown as "Delivered at H:MM" in green, often with proof-of-delivery photos.
Skipped	The driver couldn't deliver — shown in red as "Skipped · <reason> at H:MM" with a structured reason.
Cancelled	The stop was cancelled (e.g. via a bulk action) rather than attempted.

Skip reasons

When a stop is Skipped, the driver picks one of these:

Customer not available · Wrong address · Customer refused · Business closed · Access restricted · Other reason

Failed stops surface immediately in the dashboard's Needs attention — see When a delivery fails.

Subscription statuses

Not a plan/route/stop status, but you'll see it on the team:

Status	What it means
Trial	"Trial — N day(s) left." Full product; card on file.
Active	Subscription in good standing.
Past Due	A payment failed — update the card. A banner warns dispatchers.
Expired / Cancelled	Data stays visible, but creating and optimizing plans is blocked until you resubscribe.

Details in Trial, seats, and billing.

What's next

Glossary of Routerra Teams terms — the words behind the statuses
Follow delivery progress live — statuses in motion