Frequently asked questions

No. The driver app is free for your drivers to download and use. You pay per driver seat in your Routerra Teams subscription, and your drivers just sign in and drive. See the driver quickstart.

Everything keeps working. The driver app is offline-first: statuses, notes, and proof-of-delivery photos are saved right on the phone and sync automatically the moment signal comes back. Your drivers never have to stop and wait for a connection.

English, Spanish, Portuguese, and Ukrainian — with a dark mode for night shifts.

Yes. With Live driver tracking turned on, the plan map shows each driver's live position, the track they've driven, and a tracking status — Moving, Parked, Signal delayed, Connection lost, or Not tracking — while their route is in progress. Drivers approve location sharing on their phone the first time they start a route, and tracking stops when the route is finished. New teams start with it on; Owners and Managers can change it in Settings → General → Team defaults. Details in Live driver tracking.

Either way, you see each delivery update as it happens — delivered, or skipped with a reason — plus proof-of-delivery photos and an activity log of who did what and when. See Follow delivery progress live.

Open Support chat near the bottom of the sidebar in the Routerra Teams web app, just above Settings, to chat with us. You can also write to us — a human reads every message.

You get a 7-day free trial. You'll add a payment card when you sign up, and you can cancel anytime before the trial ends — you won't be charged if you cancel in time. Setup takes minutes: name your team, add your depots, add your drivers, and start.

You're billed per driver seat — one seat for each driver who receives routes in the driver app. You can add or remove seats anytime as your fleet changes. Full mechanics in Trial, seats, and billing.

No. Routerra Teams works for one van or twenty. There's no minimum — you can start from your very first vehicle and add driver seats as you grow.

The self-serve plan covers fleets up to 20 vehicles. Running more than that? Contact us and we'll set you up.

Yes. Routerra Teams is a separate product for dispatching a fleet — it doesn't replace your personal Routerra account. Many owner-operators start on Routerra Pro and move up to Teams when they add their first driver.

Yes. Beyond pasting stops or importing a file, you can call the public Optimize API with your own API keys, connect a data source to feed stops in, and receive signed webhooks when plans and stops change. It's a real developer platform, included at no extra cost.