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Troubleshooting
When a route or an address doesn't look right.
My file or photo import failed
What makes a spreadsheet or photo upload get rejected, the row and size limits behind it, and how to tell the different import failures apart.
A stop shows an error
Every warning that can appear on a stop, what caused it, and how to fix it — on the web app and the phone app — so no address is left unresolved.
Can't sign in
Why you are asked for a code after entering the right password, what to do when a password reset goes wrong, and how to get back into your account.
Using Routerra with no signal
What still works in a dead zone on the phone app and in the browser, what has to wait for a connection, and how your work syncs once you are back.
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