DRIVER PRIVACY NOTICE

Last updated: August 17, 2026

This page explains what the Routerra Teams driver app holds about you, who decides it, how long it is kept, and what you can ask for. It is written for you, the driver.

1. Who this is for

This is for you if you drive for a company that uses Routerra Teams, and you use the Routerra Teams driver app to get your routes.

Your employer decides what goes into the app about you and why. Routerra makes the software and runs it for them. We do not decide what your employer collects, we do not use your data for our own purposes, and we do not sell it.

2. Who is responsible for what

In data-protection language, your employer is the controller and Routerra is the processor. In plain language: it is their data, and we hold it for them.

So if you want to see, correct or delete your data, ask your employer first. They can do most of it themselves in Routerra, and where they need us, we help them.

3. What is in the app about you

• Your name and email address, as your employer entered them when they added you to the team.
• Your work settings — the vehicle you drive and how much it holds, how many stops you take, when your shift starts and ends, and which depot you start and finish at.
• The routes and stops assigned to you — the addresses you are going to, and the notes and time windows attached to them.
• What you record at a stop — the delivery status and any notes you add.
• The proof-of-delivery photos you take.
• A record of the actions taken in the app, so your employer can see what changed and when.

You also have a Routerra sign-in account — your email address, your name, and your settings such as language and units. That account is yours and ours rather than your employer’s, and it is covered by our Privacy Policy.

4. Location

The app uses your location while you are using it, to show where you are on the map and to help you get to your next stop. Your phone asks your permission first, and you can take that permission away in your phone settings.

There is no background tracking. The app does not follow you when it is closed or in the background, and it does not send a stream of your position to anyone. The only situation in which your position reaches your employer is the one described next, and only if they have turned it on.

5. Live driver tracking, when your employer turns it on

This is an optional feature. It is off unless your employer switches it on for your team. If they have not, nothing in this section happens and no position of yours is collected at all.

When it is on, it works like this. You tap Navigate for a stop, and the app hands you over to Google Maps or Waze using a Google service called Google Navigation Connect. While you are navigating to that stop — and only while you are navigating to that stop — Google shares your position and your estimated arrival time with your employer’s dispatchers. It is not on all day, and it is not on between stops or after your shift.

The controls are Google’s, and you have them. Google shows you its own consent screen before this starts, shows you an indicator in Google Maps while it is active, and lets you switch it off there. That is the switch that works — we do not add a second one of our own.

Those positions are kept for 90 days. Your employer decides whether to use this feature at all — if you want to know why it is on, ask them.

6. Crash reports and diagnostics

When the app crashes, it sends us a crash report through a service called Bugsnag, so we can fix the bug. When you use the navigation features, it sends us diagnostic events through a service called PostHog, so we can see whether the hand-off to Google Maps or Waze is working.

These carry information about the device and the app — the phone model, the operating system, the app version, what went wrong. We do not attach your email address to them, and they are not meant to carry your delivery addresses. Crash reports are kept for up to 90 days and the navigation diagnostics for a year. This is us checking our own software, not your employer watching your work.

One thing about those diagnostics, while it is still true. Today the event recording a navigation hand-off still includes the destination it opened — the delivery address. We are taking it out: the change is written and ships in an app update that is not live yet. Until your app updates, that event carries the destination address, which stays in our own diagnostics tool.

Our servers keep logs too. Separately from what leaves your phone, our servers record each request the app makes — which account it came from and a request number — and when something goes wrong an alert goes to our own internal channel so we notice it. Those logs and alerts are for keeping the service running, and an error message can happen to include whatever the app was working on at the time. Your employer does not see them; the record they see is the one in section 3.

One thing about those alerts, while it is still true. Today an alert also carries your email address. We are taking it out: the change is written and ships in a software release that is not live yet. Until it is, your email address is in those alerts, which stay in our own internal channel. We would rather tell you that now than after we have fixed it.

7. How long things are kept

• Proof-of-delivery photos — 365 days.
• The record of actions taken in the app — 24 months.
• Live-tracking positions, if your employer uses that feature — 90 days.
• Records of messages sent to customers about their deliveries — 90 days.
• Your routes, your stops and your entry on the driver list — for as long as your employer keeps them. There is no automatic clean-up, because how long they need their own records is their decision, not ours.

Most of these clean-ups run automatically today. Two do not yet: the record of actions taken in the app, and the record of the navigation trip itself. Those two are a promise from the date at the top of this page, and the automatic clean-up for them ships in a software release published alongside it. Until that release is live, some records in those two areas may still be older than the times above.

Your employer may have to keep some records for longer where the law where you work requires it — working-time or transport records, for example. That is their obligation, and they can tell you what applies to you.

8. Your rights

If you are in the EU, the UK or another place with similar law, you can ask to:

• see the data held about you;
• correct it if it is wrong;
• delete it;
• object to it being used, or ask for its use to be restricted;
• get a copy you can take elsewhere;
• complain to the data-protection authority in your country. You can do that at any time, and you do not need anyone’s permission.

These run through your employer, because it is their data and their decision. If you write to us at info@routerra.io instead, here is exactly what we will do: we will pass your request to your employer, and we will tell you that we have done it and who we sent it to. We will not show you, change or delete their records ourselves, because we are not allowed to act on their data without them. Your right to complain to an authority does not depend on any of this.

9. If you leave

If you close your Routerra account, you immediately lose access to the team and its routes. That part happens on its own.

Your employer’s record of you — your entry on their driver list — stays with them. It is their record, not ours, so closing your account does not delete it, and we will not delete it unless they tell us to. If you want it removed, ask your employer.

10. Contact

Ask your employer first about anything to do with your data: what they collect, why, how long they keep it, and any request to see, correct or delete it. They decide, and they can answer.

Write to us about how the software itself works, or if you cannot get an answer from your employer:

info@routerra.io
Routerra Anatolii Trubin, ul. Na Zjeździe 11, lok. 5p, 30-527 Kraków, Poland

Related documents: Privacy Policy (for your sign-in account), Security, Sub-processors, Data Processing Agreement (the agreement with your employer).