DATA DELETION POLICY
Last updated: August 16, 2026
This policy explains how you can delete your Routerra account or request deletion of your personal data, and what to expect once you do. It covers both our web application and our mobile applications.
WHY THIS MATTERS
You have the right to request deletion of your personal information under applicable laws. We provide simple paths to exercise this right and explain the timelines and exceptions below. For the full list of what we collect and how long we keep it, see our Privacy Policy.
HOW TO REQUEST DELETION
Both our apps let you delete your account without contacting us. You can also email us if you prefer, or if you only want specific data removed rather than the whole account.
A) In the web app
Open your account settings and choose Delete account under the Security tab. Confirm your choice in the dialog. Once confirmed, your data enters the deletion process described below.
B) In the mobile app
Open Profile → Delete Account and confirm your choice. Deletion starts immediately — you don't need to email us to delete your account.
C) By email
If you'd rather not use the in-app option, or you want to delete only specific data instead of the whole account, email us and we'll process the request for you.
Send email to: info@routerra.io
Subject: Routerra — Account/Data Deletion Request
Please include:
- Your account email (the one you used to register).
- Whether you want to delete the entire account or only specific data (describe which).
- Your platform (web / iOS / Android), if relevant.
We may ask you to verify your identity (for example, by sending the request from your registered email or confirming a one-time code) before we proceed.
WHAT HAPPENS NEXT
- Deletion runs immediately after confirmation: your routes, stops, address book, settings, and email contact are removed, and you are logged out. Your PostHog analytics profile is deleted at the same time.
- Any uploaded files (import photos, spreadsheets) age out of storage within 30 days regardless of account status.
- Residual copies of your data purge from backups within 60 days of deletion.
- If you requested deletion of specific data rather than the entire account, we delete only the items you specified and keep your account active.
USAGE RECORDS ARE ANONYMIZED, NOT DELETED
Behavioural usage records (which routes were run, when, from which app version) are useful in aggregate even after you leave, so instead of deleting them individually, we anonymize them immediately on account deletion: your account identifier is collapsed and any free-text content is removed. Once anonymized, these rows no longer identify you and are no longer personal data.
WHAT WE KEEP, AND WHY
- Billing and tax records — retained for approximately 5 years after deletion, as required by Polish accounting law. This covers subscription identifiers, plan, amounts, and the email tied to the billing record.
- Anonymized usage rows — kept indefinitely once anonymized, since they no longer identify you (see above).
If you purchased via the Apple App Store or Google Play, some billing identifiers and receipts are controlled by those platforms (and by RevenueCat on our side). We delete or unlink what we control, but platform receipts may remain with Apple/Google per their own policies.
CONTACT US
If you have questions about this policy or need help with a deletion request, email info@routerra.io. For the full picture of what we collect and how long we keep it, see our Privacy Policy.